Shipping Policy

At Livcraft.in, it is our commitment to making your online shopping experience stress free,  easy, simple and hassle-free while you enjoy every click and hence we ensure that every product you order to us reaches you in perfect condition within the time guaranteed by us. We request you to please go through our Shipping & Delivery Policy before you book an order on us.

Modes of Shipping/ Delivery we are providing:

We provide two simple and best modes of shipping/delivery to our customers:

Normal Delivery:  Through Surface Transport We have mentioned Zone wise delivery time depending on delivery address. Our logistics partners are DTDC/FEDEX/GATI 

Express / Urgent Express Delivery:  Through Air Cargo, we have mentioned Zone wise delivery time depending on delivery address. Our logistics partners are DTDC/FEDEX/GATI 

FOLLOWING ARE ZONES BEEN CATEGORIZED FOR SHIPPING/DELIVERY:

 Zone A : DELHI / NCR : NO CHARGES FOR DELIVERY, OUR PRICES ARE ALL INCLUSIVE FOR DELHI AND NCR CUSTOMERS,[FREE DELIVERY FOR DELHI/NCR CUSTOMERS].

By Surface Transport Delivery time Takes 2-3 working days.

 Zone B : U.P. / PUNJAB / HARYANA / RAJASTAN.

NO CHARGES FOR DELIVERY, OUR PRICES ARE ALL INCLUSIVE FOR U.P/PUNJAB/ HARYANA / RAJASTHAN CUSTOMERS,[FREE DELIVERY FOR  U.P/PUNJAB/ HARYANA / RAJASTHAN CUSTOMERS].

By Surface Transport Delivery time Takes 7-9 working days and Express / Urgent Express Delivery time takes 5-6 working days.

IMPORTANT NOTE FOR ZONE C, D, AND SPECIAL DESTINATIONS FOLLOWING IS OUR VOLUMETRIC WEIGHT CALCULATIONS TOWARDS THE LOGISTICS CHARGES FOR DELIVERING THE PRODUCTS, ALSO NOTE THAT FOR THESE ZONES B, C, D, AND SPECIAL DESTINATIONS WE ARE NOT DELIVERING JEWELRY DUE TO COURIER COMPANIES AND INSURANCE COMPANIES NOT WILLING TO TAKE THE RISKS OF DELIVERING AND INSURING THE JEWELRY SEGMENT. PLEASE DO APOLOGIES US FOR THIS CONDITION.

VOLUMETRIC WEIGHT CALCULATION IS = LXBXH IN CMS/2700 WILL BE THE WEIGHT OF THE ITEM FOR LOGISTICS COSTS.

FOR EXAMPLE ONE WOODEN BENCH TWO SEATER SIZE 120X38X60 CMS WILL BE CHARGEABLE FOR 101.33 KGS X RATE PER KGS IN RUPEES = CHARGEABLE RATE FOR DELIVERY FOR ZONE C, D, AND SPECIAL DESTINATIONS WITH PROPER ADDRESS AND ZIP/PIN CODE.

 Zone C: MUMBAI / CHENNAI / KOLKOTTA / BANGALORE

By Surface Transport Delivery time Takes 7-9 working days and Express / Urgent Express Delivery time takes 5-6 working days.

SHIPPING CHARGES /LOGISTICIS COSTS WILL BE AS FOLLOWS:

UPTO 5 KGS PACKET : RS.50/- PER KG MINIMUM CHARGEABLE FOR 5 KGS

ABOVE 5 KGS UPTO 50 KGS RS.42/- PER KG.

ABOVE 50 KGS RS.27/- PER KG.

Zone D: Rest of India [Including J & K ]

By Surface Transport Delivery time Takes 9-10 working days and Express / Urgent Express Delivery time takes 6-7 working days.

SHIPPING CHARGES /LOGISTICIS COSTS WILL BE AS FOLLOWS:

UPTO 5 KGS PACKET : RS.50/- PER KG MINIMUM CHARGEABLE FOR 5 KGS

ABOVE 5 KGS UPTO 50 KGS RS.42/- PER KG.

ABOVE 50 KGS RS.27/- PER KG.

 

Special Destination : North East / Islands / Leh & Ladhak.

By Surface Transport Delivery time Takes 12-14 working days and Express / Urgent Express Delivery time takes 8-9 working days.

SHIPPING CHARGES /LOGISTICIS COSTS WILL BE AS FOLLOWS:

UPTO 5 KGS PACKET : RS.60/- PER KG MINIMUM CHARGEABLE FOR 5 KGS

ABOVE 5 KGS UPTO 50 KGS RS.50/- PER KG.

ABOVE 50 KGS RS.42/- PER KG.

* Handling Charges if delivery done on upper floors Applicable on Furniture, Lighting & Wall Mirrors if required will be Rs.100/- each extra floor if there’s no luggage lift provision else with luggage lifts houses/apartments there won't be any such extra charges.

FOR INTERNATIONAL BUYERS WE ADVICE OUR CUSTOMERS TO PLEASE ASK FOR THE SHIPPING COST FOR THERE SELECTED PRODUCTS WITH THERE PROPER ADDRESS AND ZIP CODE AND ALLOW US TO REVERT BACK IN 2-3 WORKING DAYS.

PLEASE NOTE THAT ANY CUSTOMS AND WAREHOUSE CHARGES AT THE DESTINATION SHALL BE BORNE BY THE CUSTOMERS ONLY AS PER THE COUNTRY’S CUSTOMS AND EXCISE LAWS THROUGH THE DELIVERY AGENTS THERE ONLY. THERE IS NO RETURN POLICY FOR THE INTERNATIONAL BUYERS/CUSTOMERS.

Please do undergo our Return Policy for your better understanding to avoid any last moment confusion.

Packing with utter care :

Since our parent company Metro Packers and Movers Private Limited is a packing and moving company, in the business since last 18 years and Founder/ The Managing Director Mr. Akash Deep Sethi with over 27 years of vast knowledge/experience in the field.

Packing is done with the utmost care, All the items are professionally packed at our store to avoid any kind of damage during its transit. We ensure that every fragile item is packed with high-quality packing materials like Airbubble sheets corrugated paper, foam sheets, stretch wrap, Thermocole sheets, air cushions etc whichever is significantly required to secure the package. Our products are wrapped and sealed with a tamper and weatherproof packaging to ensure that you receive your order in a safe and secure condition. If you find the package upon its delivery looks tampered with or damaged, please do not accept the package and immediately contact our Customer Care Service at 09910053912 (Monday - Saturday 10 AM to 6 PM) or email us at info@livcraft.in

Delivery Time & Tracking Information

Please allow us the number of days mentioned in our Zone wise delivery time frame. Our Logistics /Delivery partners will attempt to deliver the package thrice before it is returned back to us. While ordering please provide your complete and accurate address including zip/pin code and mobile number in the delivery address column as it will help in making a smooth delivery.

An email/WhatsApp message will be sent to you after the order is shipped and also once its delivery process gets completed.

For further assistance, discrepancies please contact our Customer Service at 09910053912 (Monday - Saturday 10 AM to 6 PM) or write to us at info@livcraft.in

Payment Policy

Livcraft.in  offers multiple ways to make payments for your order. We accept all major Credit/Debit Cards and Net Banking transactions. All your Debit/Credit information remains confidential. Our trusted payment gateway is compliant with the highest standards in the payment processing industry to make sure your personal information is safe.

We offer only Pay Before Delivery [PBD] as a special service to our valued Customers to avoid unnecessary COD charges. PBD or Pay before Delivery is a perfect method of payment that we extend to our valued customers and we don’t have any COD [Cash on delivery method ] of deliveries.

For any assistance related to payments, please contact our Customer Service at 09910053912 (Monday - Saturday 10 AM to 6 PM) or write to us at info@livcraft.in